Spring 12

Salesforce: Live Agent Integrated

by Launch CRM

In the Spring 12 release, Salesforce added Live Agent to its native platform allowing you to configure and run the Live Agent Operator panel directly from your Salesforce login and store chat transcripts directly on the Account/Contact record with minimal effort. We had the privilege… Read More »Salesforce: Live Agent Integrated

Salesforce Spring ’12 Release – What We are looking forward to

by Launch CRM

Salesforce will soon be launching their Spring ’12 release in early February with over 100 new features for Salesforce users. Some of the new features that we are looking forward to are: Social Accounts, Contacts, and Leads – Get a better understanding of your customers… Read More »Salesforce Spring ’12 Release – What We are looking forward to