With their latest Spring ’14 release, Salesforce.com has introduced enhanced options when sorting groups within a report. In the past, the sort functionality was limited to individual rows within each group, causing headaches when you wanted to arrange groups by their total grouped value or… Read More »Enhanced Group Sorting for Reports introduced in Spring ’14
One of the advantages of using Salesforce.com(ranked #1 on Forbes list of Most Innovative Companies) is you get to enjoy new releases three times a year, and with each release comes new innovations. With the Salesforce.com Spring ’13 release just around the corner, we… Read More »Salesforce: Spring ’13 Release – What we are looking forward to
In the Spring 12 release, Salesforce added Live Agent to its native platform allowing you to configure and run the Live Agent Operator panel directly from your Salesforce login and store chat transcripts directly on the Account/Contact record with minimal effort. We had the privilege… Read More »Salesforce: Live Agent Integrated